INTERMOUNTAIN MRO SERVICES INC.


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WHY CHOOSE INTERMOUNTAIN MRO?
BECAUSE NOT ALL MRO SERVICES ARE CREATED
EQUAL. HERE'S WHY.
Ccomprehensive drug testing and MRO service is our primary mission, not a secondary service as in clinics. Government regulations and drug-testing technology change, so we keep ourselves up to date in both areas. The result is maximum liability protection and legal defensibility for the employer. And that's just one reason we're better.
TWENTY IMPORTANT POINTS
THAT SET US APART FROM OTHER MROs.
1) We provide you with the most efficient and rapid reporting available anywhere. We have a proven track record of reporting test results the same day we receive them from the lab. You can expect complete turnaround in 24 to 72 hours.
Many clients have us install and maintain eVeriTesT - a state-of-the-art encrypted information link between the employer, the TPA, laboratory, collection sites, and IMRO. With it, you can track the entire testing process and safely transfer information to the appropriate people.
2) We have unmatchable experience and knowledge with every regulatory agency that you might deal with: the U.S. Department of Transportation (DOT), SAMHSA, the U.S. Department of Health and Human Services, FAA, FHWA, FRA, FTA, RSPA, USCG, NRC and others. You can rest assured that all the work we do is in complete compliance with regulations.
3) All reporting is completely confidential. We maintain accurate, detailed, and databased records for you which can be queried for your MIS or company summary reports.
4) We handle all positive and negative test results with your protection in mind.
5) Our expertise prevents donors from undermining your drug testing program. Because MRO work is all we do, you can be sure that we're up-to-date on every new regulation, lab technique, and adulteration detection method.
6) Donors with positive lab results are interviewed by physicians. Unlike some other MROs, we never use MRO assistants to conduct donor interviews. That means optimal protection for both the employer and the employees.
7) For positive-result drug tests, we carefully examine pharmacy, hospital, and healthcare practitioner records to determine and verify alternative medical explanations.
8) We individually tailor drug-specific interviews with each donor of a positive lab result.
9) If needed, we provide additional testing and re-analysis of original test samples or split sample testing.
10) We arrange special medical examinations when required.
11) We perform a comprehensive quality assurance review of each drug test - at every link in the testing chain.
12) We'll handle the details. Our expert client service representatives will simplify the process for you by addressing problems as they occur so that you don't have to - cutting your administrative costs and staff workload.
13) When you call IMRO, you won't get the "voicemail runaround." We pride ourselves on personal and responsive customer service. What you will get is immediate help from trained staff members.
14) We provide day and evening consultation. You can talk directly with a certified MRO physician for timely answers on policy implementation, program design, medical and regulatory compliance issues, and more.
Our MRO work hours are not limited to a 9-to5 schedule. This allows the MRO to reach employees after their work hours, resulting in rapid MRO review of laboratory positive test results and very few "no contact" positive test reports.
15) We are an independent MRO service provider. That means we will protect you from "rubber-stamping" and other conflict-of-interest risks by closely monitoring collectors and third-party administrators.
16) We'll give you a free initial assessment of your company (or your clients') workplace drug testing program.
17) We always maintain close contact with collection site supervisors, lab directors, and your company officials.
18) We provide a Spanish-language interpreter for interviews when needed.
19) We offer a convenient toll free number for donors to improve interview compliance.
20) We'll provide you with employee and supervisor training materials at your request. We can help you implement employee assistance programs and Substance Abuse Professional (SAP) services.
WE INVITE YOU TO CALL OR WRITE US
TODAY FOR A FREE CONSULTATION.
Nnow you know why IMRO stands today as one of the most experienced and respected MRO providers in the country: an unmatchable track record, dependable and personal service, rapid and accurate test result reporting, rigorous compliance with regulations, and leading-edge technology. Whether you're a third-party provider, a clinic, or a company of any size, IMRO offers you the absolute best MRO service and protection available anywhere.
Want to learn more?
Just give us a call at
(801) 486-5400.